Frequently Asked Questions

Welcome to our FAQ corner—your go‑to spot for quick answers, tips, and insider tricks to get the most out of your Native Kanvas Baby essentials. If you don’t see what you need here, our team is always just a click or call away!

Safety & Skin Care

Are these products safe for newborns and sensitive skin?

Absolutely. Every formula is pH‑balanced, dermatologist‑tested, and crafted with only the mildest plant‑based ingredients—no harsh sulfates, parabens, phthalates, or mineral oils ever.

Do you offer fragrance‑free options?

We understand that some little noses need zero scent. While our core collection features gentle, baby‑approved fragrances, we’re working on an unscented line coming soon. Sign up for our newsletter for first dibs!

What’s the shelf life after opening?

To ensure peak freshness and performance, please use each product within 12 months of opening. Store in a cool, dry place away from direct sunlight.

Results, Shipping & Returns

How long until I see results?

Most caregivers notice softer, more comfortable skin after the very first use. For best results, incorporate our wash, oil or lotion, and cream into your daily routine to lock in hydration and protection.

What’s your return policy?

We stand behind our clean‑care promise. If you’re not completely in love within 30 days of purchase, simply reach out—we’ll make it right with an exchange or refund.

Do you offer international shipping?

Yes! We ship to the U.S. and select international destinations. Standard U.S. delivery takes 3–7 business days, while international orders typically arrive within 7–14 business days, depending on customs. Shipping rates and any import duties will be calculated at checkout. If your country isn’t listed, drop us a line at nativehouseofbeauty@mail.com and we’ll do our best to accommodate!